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Returns Policy

Shipping Rates:

Shipping is calculated in the shopping cart during checkout before payment is processed.

Shipping costs are calculated using the least expensive carrier based on the delivery time you select and the shipping weight of the order.

Order Processing:

We ask our customers to please allow 1-2 business days for their orders to be processed and shipped. Orders with express shipping methods are placed in priority and are shipped the same day if submitted before 1 pm PST.

We cannot guarantee weekend delivery. To estimate the delivery time frame, please use the delivery window of Monday – Friday.

In the event that a back order occurs, you will receive notification via email. Backorders are shipped as they become available at no additional shipping charge. If you would like more information on a back-ordered item, or if you prefer to cancel the back order, please email your request to info@sensualsecrets.com referencing your order number.

Domestic Shipping:

We offer the following methods:

Standard (5-7 Business Days) Economy (3-5 Business Days) 3 Day (3 Business Days) 2 Day (2 Business Days) 1 Day (1 Business Day)

We utilize the following carriers: FedEx USPS UPS Ontrac DHL

International Shipping:

We offer the following methods:

Express (1-3 Business Days) Priority (3-5 Business Days) Standard (7-12 Business Days) We utilize the following carriers: USPS UPS FedEx DHL

Customs and Brokerage Fees:

Customs departments of other countries may charge extra fees or tariffs for international shipments. Such fees are variable, and you should contact your country's customs department to see if you will need to pay any additional fees to claim your shipment.

Because such fees are very variable, Sensualsecrets will not calculate or include these fees in your total. The receiver will be responsible for any of these types of fees and charges.

Order Tracking:

When your order is shipped, you will receive an email containing the tracking number at the end of the business day.

Please feel free to contact Customer Service if you have any questions regarding your order.

Warranty Information:

We offer a 30-day warranty on all of our products. We understand that returns are sometimes a necessary process when products are purchased online. With this understanding, we are happy to provide our customers with a Satisfaction Guarantee on our entire line of products.

Defective Items:

If you or your customer received a defective item, you may return it within 30 days from receipt of delivery. You will need to contact our Customer Service department at info@sensualsecrets.com. In the body of the message, please reference the item number, order number, and explain the defect on the item. If the defect is visible, we will require photos sent to us displaying the defect on the item. Please have all this information available when contacting us.

If a replacement is desired, the defective item will be replaced upon validation of the defect.

Unwanted Items:

If you or your customers are not satisfied with your purchase, for any reason, you may return it within 30 days of receipt of delivery. Note: Our Customer Service Representatives will provide a store credit for the price paid for the product minus a 20% restocking fee.

To initiate a return, please contact our Customer Service department at info@sensualsecrets.com. In the body of the message, please reference the item number and order number. Our Customer Service department will then provide you with an RMA (Returned Materials Authorization) number and instructions to proceed with the return of the item. All returns must have an approved RMA number. Unauthorized returns will not be accepted..